GENERAL TERMS AND CONDITIONS
PAYMENT TERMS & CONDITIONS
A minimum deposit of 25% of the total package price per person is required at the time of booking.
Deposit is non-refundable.
The remaining balance is due at latest 45 days prior to arrival.
All additional cost such as; park entrance fees, equipment rental, extra nights, excursions, bar/resto expenses, souvenirs have to be fully paid on check-out day. Payment in cash is preferred, as there is no credit card machine nor internet on site for bank transfer.
MODIFICATION/CANCELLATION TERMS & CONDITIONS
Modification or cancellation up to 45 days prior to arrival will be charged 25% of the total booking amount, this is non refundable.
Between 44 to 31 days prior to arrival: 50% of total booking amount will be non-refundable + $100 handling fees per guest.
30 days prior to arrival: 100% non-refundable, no modifications are allowed.
The Ark Divers recommends customers purchase comprehensive travel insurance covering the total cost of the trip.
Proof of scuba diving insurance is mandatory.
Liability release form signed by all divers and non-divers is mandatory.
FORCE MAJEURE AND LIABILITY
In most cases, The Ark Divers will not reduce its charges due to late arrival, premature departure, or otherwise unused services. This includes those services unused due to weather impacts. The Ark Divers will not cancel reservations due to weather phenomena.
Be advised the lodge will not accept responsibility for any client’s loss of, or damage to, personal equipment or property whilst staying in the lodge, or during participation in activities. Guests are required to follow directions, which may be given by lodge staff whilst staying at the lodge or participating in activities. The lodge will not accept responsibility for injuries that occur to guests whilst staying in the lodge or participating in activities. Guests participating in activities (such as excursions, SCUBA diving, snorkeling ) are required to sign an indemnity release prior to participating in tourism or diving activities. The lodge will not accept any responsibility for delay, addition expense, or inconvenience, which may be caused directly, or indirectly by events outside the lodge's control (such as: late arrival of aircraft, civil disturbance, fire, floods, unusually severe weather, Acts of God, Acts of Government, or failure of equipment or machinery).